YuanYu Support Center

How can we assist you today? Search common solutions or submit a support ticket to our team.

⚡ Typical response time: Within 24 Hours

YuanYu Account

Login, password reset, and profile management.

Billing & Subscription

App upgrades, App Store/Google Play payments, and refunds.

Destiny Blueprint

PDF delivery status, birth time accuracy, and report inquiries.

Destiny Box

Bluetooth pairing, pre-orders, and firmware updates.

Others

Feedback, bugs, media, or general inquiries.

Submit a Support Ticket

Screenshots & Attachments

You can securely attach images or screenshots directly in your email app after clicking the submit button below.

Direct Communication

Location

Kuala Lumpur, Malaysia

Self-Service Dashboard

View your report status or manage subscriptions directly from your user profile.

Go to Dashboard→

Frequently Asked Questions

Report generation takes 24 to 72 hours as our high-precision astronomical engine compiles 50-200+ pages of personalized analysis. Once ready, you can download it directly from your Dashboard or from the link sent to your email.